Conflict Resolution Protocol

To ensure a respectful and effective resolution process, all concerns should follow the steps outlined below. The 24-Hour Rule applies as the first step: individuals should wait 24 hours before addressing non-emergency concerns to allow for thoughtful and constructive dialogue.

• Initial Concern
• Parent/Guardian reports the issue to the Team Manager.
• If the concern involves the Team Manager, the report should be made directly to the Head Coach.
• Escalation
• If the issue is not resolved at the team level, the concern should be submitted using the official Concern & Feedback Form (accessible to all stakeholders)
• 2025-2026 Suggestion and Feedback Form
• The form is reviewed by the Registrar and the Elite Director.
• Mediation
• The Registrar and/or Elite Director will coordinate a mediation session with necessary parties.
• Further Escalation
• If mediation does not resolve the issue, the Elite Director may escalate the matter to the Board of Directors.
• The Board may hold a formal hearing in accordance with USA Hockey guidelines.
• Disciplinary Review
• If a player is involved in the issue, the matter may be referred to the Disciplinary Committee for further review and action.
• Final Appeal
• Unresolved cases may be appealed to AAHA (Arizona Amateur Hockey Association) or USA Hockey, as appropriate.

• Team Managers report concerns to the Registrar



• Coaches report concerns directly to the Elite Director